1. Order Processing Time
All orders are processed within 3 to 7 business days after payment confirmation.
Orders are processed Monday through Friday, including weekends and public holidays.
Processing time includes order verification, production, quality checks, and preparation for shipment.
2. Shipping & Delivery Time
Once an order has been received, the average delivery time is 10 to 20 business days, including processing, depending on the destination and local courier services.
Delivery times are average and may vary due to customs processing or carrier-related delays beyond our control.
3. Shipment Tracking
All orders are shipped with tracking information.
Once your order is dispatched, tracking details will be sent to the email address provided at checkout. Customers can monitor shipment progress until delivery.
4. Shipping Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
If incorrect or incomplete address details are provided, delivery delays may occur. Please contact our support team as soon as possible if you notice an error in your order details.
5. Customs, Duties & Taxes
International orders may be subject to customs inspections and local duties or taxes imposed by the destination country.
Any customs fees, duties, or taxes charged by local authorities are the responsibility of the customer.
6. Delivery Issues
If your tracking information shows that your order has been delivered but you have not received it, please contact the courier service listed in your shipment confirmation.
If you need assistance, our support team is available to help guide you through the process.
7. Warehouses & Fulfillment
Orders are fulfilled through our production and fulfillment partners and may be shipped from warehouses located in North America or Asia, depending on product availability and destination.
8. Customer Information for Shipping
In certain cases, couriers may require additional information such as a phone number for successful delivery. This information is requested strictly for shipping and delivery purposes.
9. Contact Information
If you have any questions regarding your order or shipping status, please contact us:
Business Name: Merch Baba (operated by SELLERCENT)
Email: [email protected]
Phone: +351920410837
Business Address:
Rua Guerra Junqueiro Building
7900-645 Ferreira do Alentejo
Portugal
Our customer support team is always here to help.