At Merch Baba, customer satisfaction is important to us. This Refund & Returns Policy explains the conditions under which refunds, returns, or replacements may be requested.
1. Eligibility for Returns
Because our products are custom-printed on demand, returns are accepted only in specific situations.
You may request a return or replacement if:
- The item arrives damaged
- The item received is incorrect
- There is a manufacturing defect
To be eligible, the request must be submitted within 15 days after delivery, along with clear photos of the issue.
2. Non-Returnable Items
The following situations are not eligible for returns or refunds:
- Incorrect size selected by the customer
- Change of mind after 12 Hours of purchase
- Items returned without prior approval
Please refer to the size chart carefully before placing an order.
3. How to Request a Return or Refund
To initiate a return or refund request, please contact us at:
📧 [email protected]
Include:
- Order number
- Description of the issue
- Clear photos (if applicable)
Our support team will review your request and respond within 24 business Hours.
4. Refund Approval & Processing
Once your request is approved:
- Refunds are processed within 5 business days
- Refunds are issued to the original payment method
- Depending on your bank or card provider, it may take additional time for the refund to appear
If a replacement is approved, a new item will be produced and shipped with tracking at no additional cost.
5. Sale Items
Items purchased during promotions or sales are non-refundable, unless they arrive damaged or incorrect.
6. Return Shipping
In cases where a return is required:
- Return shipping instructions will be provided by our support team
- Customers should not send items back without confirmation
- Shipping costs are non-refundable unless the return is due to our error
7. Late or Missing Refunds
If you have not received your refund:
- Check your bank or credit card statement
- Contact your bank or card provider
- If the issue continues, email us at [email protected]
8. Contact Information
For any questions regarding refunds or returns, please contact us:
Business Name: MerchBaba (operated by SELLERCENT)
Email: [email protected]
Phone: +351920410837
Business Address:
Rua Guerra Junqueiro Building
7900-645 Ferreira do Alentejo
Portugal