At Merch Baba, operated by SELLERCENT, we understand that sometimes customers may need to cancel an order. This policy explains when and how cancellations can be requested.
1. Order Cancellation Window
Orders may be canceled within 12 hours of purchase, provided that production has not yet started.
Because our products are custom-printed on demand, orders move into production shortly after being placed. Once production begins, cancellations may no longer be possible.
2. How to Request a Cancellation
To request a cancellation, please contact us as soon as possible at:
📧 [email protected]
Please include your order number in your email so we can assist you quickly.
3. After the Cancellation Window
If more than 12 hours have passed since your order was placed, or if production has already started, the order may not be eligible for cancellation.
In such cases, the order will continue through production and shipment.
4. Refunds for Canceled Orders
If your cancellation request is approved:
- A refund will be issued to the original payment method
- Refunds are processed within 5 business days
- Depending on your bank or card provider, it may take additional time for the refund to appear
For information about refunds, returns, or replacements for delivered items, please refer to our Refund & Returns Policy.
5. Order Changes
Requests to change order details (such as size or shipping address) may be made within 12 hours of purchase, before production begins.
After this period, changes cannot be guaranteed.
6. Business Information & Contact Details
Business Name: MerchBaba (operated by SELLERCENT)
Email: [email protected]
Phone: +351920410837
Business Address:
Rua Guerra Junqueiro Building
7900-645 Ferreira do Alentejo
Portugal